Why do we do this?
For anyone that’s tried to purchase a cargo bike here in Western Canada, you’ll know all too well how limited the buying (or even just fact-finding) process can be. Most bike shops shy away from offering cargo bikes because a fully assembled one can take up far too much valuable floor space, and a relatively small local market means sales are few and far between. The slim profit margins and import tariffs don’t help much either.
We started Dandy Lion in November 2015 with the hope of trying to alleviate some of these issues. Our primary goal has been to act as a resource for the local market; answering questions, offering test rides, and generally being available to people that are curious about cargo bikes. We enjoy our cargo bike, and we really just want to share our knowledge and experience with anyone that may be curious. Amy & I are not salespeople (nor do we want to be), so this is much more a labour of love than anything else.
The Purchase Process
When we became distributors for Larry vs. Harry, we knew very little about commercial importing, so the learning curve has been steep. How best to facilitate cargo bikes purchases is an ongoing dilemma for us, particularly given the fact that we do not operate a retail space (and have no intention to do so).
While we keep a modest inventory of some items, most purchase requests will need to be filled by import. While the import process can happen relatively quickly (no more than a few weeks), our dilemma has revolved around how we can marry efficiency with cost-reduction. Cargo bikes shipments are done two bikes at a time (due to the high cost of shipping), and with sales being relatively infrequent, this can require some patience.
Customer service is of the upmost importance to us, and we try to demonstrate this in our approach to communication. We intend to deliver an honest and friendly experience, with the hope that whether or not you choose to buy a cargo bike from us, you’ll leave with a positive impression (and perhaps a new friend).
Questions, feedback, or just want to hello? Please reach out to us anytime!